Andre Industrial
Privacy Policy
1. Controller and contact details
André Industrial AG, Hansmatt 32, 6370 Stans, Switzerland, is responsible for the processing of personal data described in this Privacy Policy.
Telephone: +41 41 611 08 22
Email: info@andre-industrial.com
Website: www.andre-industrial.com
Privacy requests may be sent to info@andre-industrial.com.
2. Scope and applicable law
This Privacy Policy explains how André Industrial AG collects and processes personal data when you visit this website, contact us, request a quotation, communicate with our AI assistant or use other website functions.
Processing is primarily governed by the Swiss Federal Act on Data Protection (FADP) and its implementing ordinance. Where the EU General Data Protection Regulation (GDPR) applies to a particular processing activity, the relevant GDPR requirements also apply.
3. Categories of personal data
Depending on how you use the website, we may process:
contact and identification data, such as name, company, position, postal address, email address and telephone number;
request and communication data, including messages, product interests, quotation details and files you submit;
technical and usage data, including IP address, browser, device, operating system, language, referring page, pages viewed, date and time, session data and diagnostic information;
consent and preference data, including cookie selections and marketing preferences; and
information entered into website forms, chat functions or the AI assistant.
4. Purposes of processing
We process personal data to operate and secure the website, respond to enquiries, prepare quotations, maintain business relationships, provide requested information, improve our website and services, measure website use, prevent misuse, comply with legal obligations and establish, exercise or defend legal claims.
Where the GDPR applies, processing is based, depending on the circumstances, on steps requested before entering into a contract or performance of a contract, compliance with legal obligations, our legitimate interests in operating and developing our B2B business and website, or your consent. You may withdraw consent at any time with effect for the future.
5. Website hosting and Wix services
This website is created and hosted using services provided by Wix.com Ltd., Israel, and affiliated Wix companies and service providers. Wix processes technical data, log data, cookies, form submissions and other website data on our behalf or, for certain functions, under its own responsibility.
Data may be stored or processed in Switzerland, the European Economic Area, Israel, the United States and other locations used by Wix and its authorised service providers. Wix provides infrastructure, security, content delivery, website analytics, forms, consent tools and other platform functions.
6. Server log files and website security
When you access the website, technical data is automatically recorded, including the IP address, date and time, requested page or file, referrer, browser, operating system, device information and transmission status. This data is used to deliver the website, maintain security and stability, diagnose errors and investigate suspected misuse.
Log data is retained only for as long as required for these purposes, subject to longer retention where an incident, legal requirement or legal claim requires it.
7. Cookies and consent management
The website uses cookies and similar technologies. Essential technologies are required for security, network management, accessibility, consent storage and core website functions. Optional analytics, advertising or external-media technologies are used only where permitted and, where required, after consent.
You can accept or reject optional categories through the cookie banner and change your selection at any time using the Cookie Settings link in the website footer. You can also restrict cookies in your browser, although this may affect website functions.
Cookie names, providers, purposes and storage periods may change when Wix or installed services are updated. The current details are displayed in the cookie settings available on the website.
8. Contact forms, quotation requests and email
If you contact us by form, email or telephone, we process the information you provide to respond to your request, prepare or perform a business relationship and maintain necessary correspondence. Required form fields are identified as such; other information is voluntary.
Business correspondence may be stored in Wix, Microsoft 365, our CRM or other systems used for customer and order management. We retain it for as long as necessary for the business relationship, statutory record-keeping, quality management and legal claims.
9. AI assistant and chat functions
Where an AI assistant or chat function is available, the text you enter, related session information and technical data may be processed to generate a response, improve the interaction, prevent misuse and allow follow-up by André Industrial AG. Processing may involve Wix and its technology or AI service providers.
Do not enter confidential formulations, export-controlled information, personal data about third parties, health information or other sensitive information into the assistant. AI-generated responses may be incomplete or inaccurate and do not constitute a binding technical statement, quotation, product approval or contractual commitment.
10. Analytics and tag management
Where enabled and accepted through the cookie settings, we may use Wix Analytics, Google Analytics and Google Tag Manager to measure website traffic, understand the use of pages and improve the website. These services may process online identifiers, cookie identifiers, IP-derived location, device and browser information, interactions and referral data.
Google services are provided by Google Ireland Limited for users in the European Economic Area and Switzerland and may involve Google LLC and other recipients in the United States or elsewhere. Google Tag Manager manages website tags; tags activated through it may themselves collect data. Optional analytics and marketing tags should remain blocked until the required consent has been obtained.
11. LinkedIn
Our website may contain links to LinkedIn and uses the LinkedIn Insight Tag where enabled and accepted through the cookie settings. The tag can provide information about website visits, campaign performance and aggregated professional demographics and may support advertising and conversion measurement.
LinkedIn may process IP address, device and browser information, page visits, timestamps, referral information and identifiers. The service is provided by LinkedIn Ireland Unlimited Company and may involve LinkedIn Corporation and other recipients outside Switzerland or the European Economic Area. If you are logged in to LinkedIn, LinkedIn may associate website activity with your account according to its own privacy information.
12. YouTube, Google Maps and external content
Pages may embed YouTube videos, Google Maps or other external content. When such content is loaded, the external provider may receive your IP address, device and browser information and information about the page visited and may set cookies or similar identifiers.
Where required, external content is blocked until you give consent. YouTube and Google Maps are Google services and may involve data transfers to the United States and other countries. If you are logged in to the relevant provider, your activity may be associated with your account.
13. Social media links
The website may link to our profiles on LinkedIn, YouTube and other social networks. A normal link does not transmit data to the network until you click it. After clicking, the respective platform processes data under its own privacy terms. Embedded feeds, pixels, videos or plug-ins may transfer data earlier as described in this Privacy Policy and the cookie settings.
14. Recipients and processors
Personal data may be disclosed, where necessary, to website and IT providers, hosting and cloud providers, analytics and marketing providers, communication providers, CRM and business-software providers, professional advisers, logistics providers and public authorities. Providers acting on our behalf are contractually required to process data only for the agreed purposes and with appropriate safeguards.
We do not sell personal data.
15. International data transfers
Some recipients and service providers are located outside Switzerland. We transfer personal data abroad only where permitted by applicable data protection law. Depending on the recipient and country, protection may be based on an official adequacy decision, participation in a recognised data privacy framework, approved standard contractual clauses or another lawful safeguard.
Despite contractual and technical safeguards, data processed abroad may be subject to foreign laws and access by foreign authorities.
16. Retention
We retain personal data only for as long as necessary for the relevant purpose and for applicable legal, contractual, quality-management and evidence requirements. Business and accounting records may generally be retained for ten years. Enquiries that do not lead to a business relationship are deleted or anonymised when no longer required, subject to security logs, backups and legal claims.
Retention periods for cookies and external services are shown, where available, in the cookie settings and may be determined by the respective provider.
17. Your rights
Subject to the conditions and limitations of applicable law, you may request information about personal data processed about you, correction of inaccurate data, deletion, restriction or objection to processing, withdrawal of consent and delivery or transfer of certain data in a commonly used electronic format.
To exercise a right, contact info@andre-industrial.com. We may request information necessary to verify your identity. You may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, where the GDPR applies, a competent EU or EEA supervisory authority.
18. Data security
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can, however, be guaranteed to be completely secure.
19. Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, providers or legal requirements change. The version published on this website at the time of use is the current version.
André Industrial AG · www.andre-industrial.com